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Small Business and Credit Cards - A Cautionary Tale
By Malene Davis - iram-inal designs
8/14/2009 4:24:00 AM  
The old adage that "you have to spend money to make money" is a tried and true statement that wrenches in the gut of every small business owner.  No matter how big or small, in order to grow, you must continually invest in your business if you expect to turn a profit.  As an example, even though most of us in the small biz "DIY" retail industry are all experiencing less sales from our retail locations, galleries, and festivals, small business consultants and moguls continually state that now is the time to spend more funds to push your name out into the marketplace.  

Robert Kiyosaki, the face of the Rich Dad, Poor Dad (www.richdad.com) series of books, coaching seminars and lectures, indicates that now is the time to amp up your marketing budget for your small business, no matter what you have to go through to achieve this task.  More visibility and awareness of your brand will ultimately result in more sales, one way or the other.  The bottom line?  The continual spending of funds for your business is the only constant to owning a business.  Once you choose to stagnate, your business will do so, as well.

So, what's the reality for all of us DIY'ers who are trying to do something in this economy?  How can we continue to grow our businesses while the hot breath and girth of the big banks are breathing down our backs, pushing us up against a wall with ever-changing available limits and increasing interest rates?  

We all know that on May 22nd, President Obama signed the Credit Card Accountability, Responsibility, and Disclosure Act (CARD Act), which forces big credit card companies to provide greater transparency for their customers.  What does all of this mean, in short?  Under this new bill (which will go into effect next year), there will be no more shifting of payment deadlines to initiate late payment fees; no more allowing purchases to go through if you do not have enough avaiable credit on the card to initiate over-the-limit fees; no more interest rate hikes when you haven't been late on payments, and so forth.  Also, it means that you - as a spender - cannot be irresponsible with your spending habits, or else the banks can do these things to you.  In my opinion, it's a great bill that helps the "little man" by creating more transparency, prevents frivolous fees to the customer, and holds the buyer accountable for his or her spending habits.  In the end, it will level the playing field and put a little control back into the consumer's hands.

So, allow me to convey my cautionary tale for all of you, and show how banks are now attacking small business owners and individuals, alike, before the CARD Act goes into effect.  If you don't think it can happen to you, allow me to be your personal example....

Over a few years, before starting iram-inal, I diligently worked hard on my credit.  I scoured my credit reports, wrote declaration and verification letters, removed old line items, and made it as clean as a whistle.  This process was a long, arduous task that took over 6 months to complete, and resulted in me having a great, clean report along with a credit score in the mid-to-high 700s (you know it varies based on the Credit Reporting Agency).  

My reward?  The credit card and loan offers started POURING in.  I accepted some of them, and threw away the rest.  The majors, American Express ($25,000 limit), Bank of America Business ($22,000 limit), Citicard ($13,000 limit), Wamu ($10,000 limit), became the springboards I needed in order to facilitate the start of my business.  I decided I would responsibly use these cards and "spend money to make money...."  The result was iram-inal designs.
 
As stated above, I used this large amount of credit offered to me the right way:  I scheduled payments WAY ahead of time, always paid well over the minimum payment, and kept the lines below 50% of the limit.  In essence, I USED MY CREDIT RESPONSIBLY.  Then, it started happening, about 6 months ago: First, came an inexplicable letter from American Express, stating that they would be taking away all of my available credit, leaving room for $1000 of purchases on my card.  The act would make my balance to limit ration over 90%, and would allow other credit card companies to penalize me due to the fact that I've now "spent" most of my available line.

I was perplexed, troubled.... what had I done wrong?  When I called up credit card customer services, I fortunately got in touch with a very honest, very empathetic agent who informed me that it wasn't anything I'd done wrong.... no, no, no.  I was "paying the price" for all of the people who weren't being responsible with their credit.  Essentially, the bank was "hedging its bets" by lowering available credit on good customers to make up for the bad.  My available credit, by the way, went from $25000 to $11,600 (I had charged approximately $9500 on the card at that time).  Resultantly, I did the right thing, and quickly paid off over $2000 to free up some of the line, only to receive another letter from American Express again lowering my limit from $11,600 to $10,200. 

Although I felt the momentary sting of "woe is me, what am I going to do?," I quickly bounced back and saw this as a blessing in disguise.  I scoured the internet to see if this occurrence had happened to anyone else, and learned straightaway that I was FAR from being alone.  American Express - specifically and expressly - was targeting long-standing good customers who had never violated any portion of their terms and agreements.  I decided that I'd pick up the pieces, would "get my hustle on," and find another way to make money.  I enrolled in more festivals, worked a little harder to grow my portfolio of stores, and cooled down a bit.  For months, I spoke with my fellow vendors about this occurrence and warned them that "it, too, could happen to you."  At the time, many of them scrunched their noses at me not understanding... thinking that it must had been something I'd done irresponsibly....

Although I eventually adjusted just fine with the sting, with the passing of the CARD Act, all of my credit card lenders have gotten more diligent and aggressive in minimizing the available credit open to me and other good customers.  Now that a few months have gone by, more and more of my peers are revealing that the same thing has happened to them.  I've been hit from every corner: Wamu became Chase, shifted my due date and closed me down; American Express recently increased my rates from 9% to 18% (I still haven't made a late payment); BOA minimized my available credit from $22,000 to $16,000 (no late payments there, neither).... In the past 6 months, I've lost over $15,000 available credit to me.

So, what does all of this whining mean for small business owners?  It means that instead of making a dollar out of 15 cents, we must learn to make one out of only 5 cents.  I don't have an exact science and formula down, but my thoughts are increasing your productivity with a different, less expensive medium (fyi - my handcast resin line debuts this fall), decreasing your prices a bit or creating sales opportunities for your customers with old inventory (I know, I know... no artist wants to do that), and taking on more festivals is the key for someone who does what I do.  I also decided NOT to make the jump to the wholesale market, as I figure that would take an up-front investment of about $10,000 - $15,000, and I now no longer have the credit to do it. 

Although I run two fashion-based lines a year, I've learned how to stretch my inventory, offering $10, $20, $30 specials at festivals with OLD inventory that sat in my studio for about a year.  This little trick DOES work, and made me and my sister about $500 at our last festival, on top of regular sales.  As stated above, I also introduced a new line with a less expensive medium, which has opened the doors to many more places than I'd ever imagined.  I also increased my list of stores in an effort to "get a little from more," versus waiting on big checks from just a few locations.

My hope in sharing this with all of you is that you all take a close look at your "Information and Disclosures" form that so many of us throw away.  Look to see if your credit card has modified your terms to say, "We can increase your limit, close your card, or change your due date FOR ANY REASON."  If you do see that, a change in your card, resulting in a hit to you and your business, may be coming your way, and most likely will before this bill goes into effect. 

In the end, the dust will settle and we'll all be in a better place.  Our economy will eventually balance out (though I believe it will be 5 years for this to happen), I estimate that my husband (who this, too, has happened to as an entrepreneur) and I will have some tight months, but we'll make it through.  With resilience, hard work, and due diligence, we can make it work.  And we're trying our very best, every day.  I thank you for allowing me to get personal with you, and hope that you can learn something from all of this... In the end, these experiences only make us stronger, and will continue to do so throughout the ages.

Until next time, Creative People....

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Tags: small business loans, iram-inal designs, small business credit cards, running small business on credit
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Website Commerce - To Sell, or Not to Sell?
By Malene Davis - iram-inal designs
7/21/2009 5:06:00 PM  
To sell, or not to sell?... that is the question.  For many months now, I have blabbed on about the vital importance of a crafter establishing their marketing presence in cyber-world.  Simply, having an online presence helps to validate your brand to the buying marketplace.  Like many businesspeople, I decided that I had to have a website in place before I began to push my wares to boutiques and galleries to help me seem like a more established business than I was at the time. 

The quick and dirty?  If you're serious about growing your brand and taking the leap from hobbyist to entrepreneur, you'll make sure this one significant step is completed first.  It is the only surefire way to establish yourself as a professional in an already oversaturated retail market.

I just recently started to walk into stores to push my line of jewelry (www.iidesigns.com) using a technique I learned from my friend - and fellow Beehiver - Amy Leff of Throwing Stars Jewelry.  Prior to my recent adventures in "store hopping" (that's another blog entry in itself, for another time), my regular modus operandi has been to email the store, insert photos to the body of the site (more on that later, too) and refer the owner of the store to my website.  Presenting myself this way has afforded me great growth in this slow economy, and will most likely work for you, too. 

I built my website myself.  I taught myself the web building application, trial-by-fire, and am still today the editor of my site.  Other crafters always inquire why I would take hours and hours to build and edit my own site.  What it comes down to is that I'm a true "Do-It-Yourselfer": Having this control allows me to not have to rely on someone else to edit my work properly, and allows me to make quick changes when needed (and there are always quick changes needed on any website that is voluminous).   I recognize that as I continue to grow, I'll eventually have to hire someone to maintain my site; however, knowing how to build the site myself allows me to better recognize when the person I'll eventually hire is - or is not - doing something properly.  For me, the old adage "knowledge is power" is tried and true.

Although I generally make all of the decisions for my business, and normally delve out a plan of action for where I want my business to go and how I can accomplish acheiving my goals by myself, I sometimes heed the advice of others in my strive for greatness. 

I relayed in previous blog entries that last February,  my sister, Mari, and I attended the Buyer's Market for Philadelphia Craft, and attended the Visiting Artist's Program to learn about the in's and out's of wholesale.  I still 100% endorse the program if you have no sound understanding about wholesale.... experiencing the market and seeing how vendors display their product is worth the trip in itself. 

However, one point that was impressed upon me and my sister over and over again was IF YOU WANT TO COLLECT WHOLESALE ACCOUNTS,  YOU CANNOT SELL ON YOUR OWN WEBSITE.  This oft-repeated message was told to us by vendors, exhibitors, stores, and the teaching staff at the Visiting Artist's Program.  We left the marketplace assured that this bit of advice was the pearl of knowledge that would open our doors to an entirely new world of customers through wholesale.... and so away the shopping cart went.  In following that much-repeated edict at the Buyer's Market, I now fear we may have closed the door to our existing customer base, and new piece-by-piece purchasers who stumble upon our site.

A part of owning a business is conducting market research.  You must look at other relatively young - and seasoned - businesses to see what these companies are doing that are working (and in some cases are not working) to their advantage.  I have a few seasoned jewelry designers who have carved out career paths for themselves that allows them to identify and relate with their base customer while still selling in big-box shops that I choose to "follow."  I've read books about these designers, their business models, and regularly check their sites to see if they've come upon any innovations in website design and marketing that I haven't yet considered.  

I also look at relatively new designers to see what may - or may not - be working on their sites.  While my site has an identity all its own, still "checking out the competition" is imperative for growth.... You have to remember that the biggest companies in teh world do the same thing: google watches microsoft, pepsi researchs coke, papa johns researches pizza hut, and on, and on, and on.  Market research is a part of creating staying power for your company so when your competitor innovates, knowing what the market is responding to prevents you and your existing marketing scheme from stagnating.

In the past few months, I've done a lot of research to see if companies that I identify with as being successful sell on their websites.  I was very surprised to find these companies - who all sell at the Philadelphia, New York, Las Vegas, Atlanta, and Dallas wholesale markets - also sell on their webstores. 

Although my company is still in its infancy stage, and I have a LOT of growing to do, I MUST follow the steps of these larger, successful companies to be viable.  Even though I'm a small company, I refuse to THINK small, and still reach for the sky.  Knowing that I have a recipe for success will allow me to keep growing.  Even though I'm a small company, I'm still competing with the Alexis Bittar's, David Yurman's and R.J. Graziano's of the world (all major players in my genre of craft - jewelry).  At the end of the day, we all sell a product, and we're all selling it to the open marketplace, to a shared customer base, regardless of how big or small the company may be.  My philosophy is that the customer may choose to spend their $100 on a well-made, handmade local piece, instead of going to Lenox Mall to shop for the day.

This summer, I am re-engaging my webstore for purchases (for my Fall/Winter collection), and will go one step further to add a gift certificate program to the site for holiday shoppers.  Although I do not feel my business has suffered from going without a shopping cart for 10 months, I feel that there are everyday customers - the customers who are helping to build my business now, purchase-by-purchase, that I missed by heeding that advice.  At the end of the day, the message is that as small business owners, you have to take a risk try things you would not normally to see if it works for you.  If you don't, you may regret your decision in the long run, because learning from your mistakes in business is much more valuable than not doing anything at all.

Until next time, Creative People..... 

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Tags: website sales, e-commerce, setting up e-commerce site, wholesale markets, web selling, iram-inal designs, establish website presence
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Preparing for a Showing with a New Boutique
By Malene Davis - iram-inal designs
6/24/2009 5:26:00 AM  
Tomorrow, I am going to a great, new local boutique for a "showing."  As I prepare for this meeting, I wanted to share a few tips with fellow emerging designers on how to properly prepare and present yourself (and your product) to a new potential client.

I consider a showing to be an interview, plain and simple.  In order to be adequately prepared, I always make sure that I first scout the location to see what kind of additional jewelry lines they may carry; I look at the overall aesthetic of the boutique (are they high-end, french provencal themed, more small tangibles and home goods, etc.); I look to see if they carry familiar, popular brands, or if they focus on "hard-to-find labels."  All of these factors help me determine how to best present my line.

As I've focused on in previous blog entries, I always (almost without exception) email the store with photos of my line first, and direct them to my website to garner more interest.  I present a professional, succinct email that contains product information, photos, pricepoints, and an offer to provide proof of consistent sales and professionalism from existing boutique "clients."  If the boutique or gallery has a similar business sensibility, often they'll email back appreciatively and schedule an in-person showing.  If they operate a little differetly than how I operate my business, I may never hear back from them.

If I do, I tailor my showing by choosing to feature specific products in my production line (for example, I may focus on more chunky necklaces than I do small rings; I may show more "avant-garde" products in one store, and more conservative, refind products in another).  This not only allows me to be more prepared in a showing, it also tells the boutique owner that I have prepared myself with their store, specifically, in mind.

Additionally, I always go in with more product to show than I need.  At the Beehive, I've seen potential designers walk in with two pieces of product to show, and walk away without a contract as a featured designer.  In order for a store to see what you do and who you are as a designer, you must be prepared to show samples of your entire body of work, including pieces you're working on for upcoming seasons.

When preparing your products for the meeting, be sure package each piece individually; necklaces and bracelets thrown into a box with no attention or care may not show you in the best possible light.  Also, be sure to have marketing materials prepared to show, including business cards, labels, print-outs of media or press coverages you've received, etc.  Finally, be prepared to show you're organized: It's important to have an inventory sheet ready to hand to the store if product has already been discussed; if not, have an empty one on hand in the event the store wants to keep products right away.

Finally, never, never, never leave the store without having a consignment agreement in-hand.  If you leave your product in a store without a contract, your product may not be appropriately covered by the store's insurance in the event of loss or theft.  This is an important factor that has hit most designers hard when dealing with stores on a consignment basis.
 
With all of these steps, you should be well on your way to having an excellent showing, and a new boutique on your roster.  Happy pavement-pounding, all!

Until next time, Creative People....

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Tags: how to show products, finding new boutiques, iram-inal designs, showings with stores
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Choosing Where to Sell Your Wares
By Malene Davis - iram-inal designs
6/15/2009 9:20:00 PM  

As you all have probably read in previous posts from other Bee Blog contributors, the approach many boutiques are taking toward selecting and purchasing the product lines for their stores has dramatically changed in the recent months.  In recent months, many boutiques and galleries that previously purchased their products wholesale from designers are now asking for consignment agreements with their vendors, instead.

It's always a thrill to be contacted and chosen by a boutique to sell your products.  However, how do you work with boutique and gallery owners under consignment arrangements, and still protect your own product? 

I'm a rare designer that likes consignment.  In addition to doing monthly festivals and having wholesale accounts with several boutique clients, I also have many store clients with whom I have consignment agreements.  Bottom line?  I like consignment because I like receiving a monthly check that supplements my income in between wholesale orders.

So, how do you deal with a consignment boutique/gallery client without getting "burned?"  You have a choice to be selective in how you choose in what kind of stores you'll allow to sell your wares. 

Before contacting a store, I always do sufficient research to see how much I could learn about the store, their reputation, and the owner's relationship the vendors.  Reputation is everything, and when you read or hear something bad from several sources, there may be some edifice to that information.

So, here's a small checklist you can follow in order to determine whether or not a store is right for you:

 

  1. Look up the boutique's website.  Do they have one?  If so, is it updated and current?  Does it list participating designers?
  2. See how many years the store has been open.  Is it brand new? If the boutique has been open more than 3 years, it most likely has stable ownership/management (although exceptions always exist).
  3. Contact the store with a professional sounding email.  Do they answer you expeditiously?  Does the owner seem to falter at your professionalism?  If so, it may not be the right place for you.
  4. Did the owner/buyer keep his or her appointment with you, or were they tardy or cancel the appointment altogether?  If so, it may not be the right place for you.
  5. See a list of existing designers in the store.  Remember, you want to be in "good company" and want to make sure the store doesn't carry brands that directly compete with your product.
  6. Will the owner allow you to provide a consignment contract?  Does the store have its own for you?  If so, then things look pretty good.
  7. Is the owner bent out of shape about you dropping in to see how your product is displayed?  Do they like your interest in protecting your product?  Both of these questions are pertinent in determining whether the boutique is right for you.
  8. Check websites like www.yelp.com and your local city guide reviews to see what people are saying about the boutique.  After all, what the customer thinks is important and directly reflects what future buyers may think about the store.

All in all, these steps will help you make the right determination as to whether or not a boutique is right to sell your wares.  Every boutique and boutique owner is not made equal, and it's important for you to create long-lasting relationships with other successful ventures by where you both can grow your businesses and earn money.  Making your own checklist is the first step toward that goal.

until next time, Creative People......    

 

 


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Tags: iram-inal designs, boutiques, selling products to boutiques, consignment with boutiques, consignment agreements
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Hittin' the Festival Market - Co-op Style
By Malene Davis - iram-inal designs
5/29/2009 10:41:00 PM  

Well, folks, it's that time of the year.... FESTIVAL TIME!!  The weather is warm, creativity is brimming over, and people have the spring-fever-urge to shop, shop, SHOP!   I am currently in the middle of preparing for the Indie Craft Experience festival, a twice-a-year craft market designed for indie and emerging designers with a "DIY State-of-Mind."  I did this festival on my own last year, and while the weather was absolutely sweltering, I had a fulfilling and fun time, and got to introduce my product to an entirely new client base.

This year, I am sharing a booth with 8 of my fellow Beehivers to help create a feeling of community within the festival, and simultaneously help all of our businesses by keeping down spending costs.   While sales in the market are waning, the booth fee and associated costs of festivals has either risen or stayed the same, making it difficult for we emerging designers to pay for it all.  Getting together with your fellow designers - essentially - is doing festivals "Co-op Style."  

Obviously, the marketplace is still hurting as a whole.  While we have glimpses of the buying habits of our customers increasing, realistically it will be more time until things completely stabilize for all of us in the retail market.  This year, I have had to take on more festivals to supplement my income (whereas I used to get the same amount of money from my boutique sales and orders, alone).   In order to do this most effecitvely, I've chosen to continuously collaborate with my fellow Bees in festivals, including Tasha Hussey and Shannon Edwards of Shannon Lynnette , with a multi-function: joining together allows us to support and learn from eachother, allows us to learn who is our customer firsthand, and allows us to promote the Beehive, which benefits us all.

A way to continue to assist our ailing market is to continue to purchase from your local community retailers, like the Beehive, so the money attained continues to funnel within the community itself and facilitate and nourish its growth.   I encourage you to come and join us this weekend for at the I.C.E. festival, where you'll find a fantastic array of extraordinarily talented artists and their wares, and help your own community at the same time.  See you there!
 

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Tags: Indie Craft Experience, craft festivals, art festivals, fairs, iram-inal designs, Shannon Lynnette, Tasha Hussey Designs
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Wholsale 101 - Part 1
By Malene Davis - iram-inal designs
3/20/2009 11:33:00 AM  

In my last entry, I promised all of you that I’d tell you about the gems of information my sister and I obtained during our trip to the Visiting Artists’ Program at the Philadelphia Buyer’s Market last month. 

 

For those of you that don’t know, the Philadelphia Buyer’s Market (Buyer's Market of American Craft) is one of the largest wholesale marketplaces for fine craftsmen (if you are a: potter, sculptor, woodworker, bagmaker, fine textile, jewelry designer, etc., this market is for you).  The Visiting Artists’ Program is a series of workshops set up so artists can learn the ins-and-outs of wholesale to determine whether or not the wholesale market is appropriate for them.

 

The first workshop in the series was “Wholesale 101,” presented by Bruce Baker, who is an industry leader in the field of jewelry.  Bruce owns a gallery with his wife, and has successfully participated in wholesale markets as a jewelry designer for over 25 years.

 

The workshop began with a list of questions to help determine whether or not the artist is actually ready to present work to the wholesale marketplace.  You may be ready for wholesale if:

-        You can make your work faster than you can sell it
-         You deliver work by a specific date requested by the customer.

-         You have a business background, or a partner/team that can handle the technical side of your business.  

-         You have an original, marketable brand that is saleable to stores and galleries.

-         You keep up with the strains of your retail accounts and custom order customers.

-         You live in a seasonal area, where wholesale shows can help you level out your sales for the year.

-         You have easy access to materials to make your work.

 

On the opposite hand, you are most likely not ready for wholesale if:

-         You cannot keep up with your retail demands.

-         You are not making a profit from your work (operative words: wholesale is not retail minus 50%.... the formula for 
     determining your rate is a LOT more complicated, and will be the subject of a future blog entry)

-         Your line markets only one-of-a-kind work (it limits your sales potential, and buyer’s will likely not purchase from you)

 

Your entry into wholesale all starts with your brand.  Even if you have a fantastic product, the marketability of that product is what's going to make you money.  Most of all, IT IS IMPERATIVE TO REMEMBER THAT YOUR ART/DESIGN IS A BUSINESS, AND YOU ARE IN IT TO MAKE MONEY DOING SOMETHING THAT YOU LOVE.

 

If you look historically at gimmicky products that sell very well (but do not necessarily work very well, or have a long working-life), it’s easy to see that a good brand can be built with a bad product (think of all of the poorly constructed items you’ve seen and have said to yourself, “I don’t know how they do so well.”).  These designers most likely had a good team of people around them that helped them with press opportunities, marketing opportunities, and help them to integrate their brand into the marketplace.

 

On the other hand, you’ll go to a store or gallery and see a wonderfully made, quality item by an extraordinarily talented artist that does not sell well, wholesale or retail.  A large part of the lack of success may be the result of the Artist's actions, directly.  For example, maybe because the artist is an introvert, and does not work well in the selling arena (and like a retail craft show, you still have to sell at a wholesale show, even if the work is good enough to sell itself.  You must remember, galleries and boutiques are buying a relationship with the artist as much as their purchasing the product.  A bad vibe may be all it takes not to get a sale).  Or, maybe the artist does not know how to properly market his or her art.... Maybe the artist overprices or underprices his or her work.  All of these things, together, tells you that you must be prepared on the business end of things in order to make selling your art a success.

 

When you decide to go into the wholesale arena, you must be ready to break away from making all of your work yourself.  Production and production costs can make or break a business.  One of the first steps you must take is determining how fast you can make each product in your line.  Take a calendar, and mark off how many of each product you can make on a given day.  Then, when you start to sell wholesale, you can simply mark off the amount of days it will take to fulfill an order (because you will already know how long it takes you to produce your products).

Another key to having a successful wholesale business is letting go of having every item "entirely handmade" by you.  Again, cost and production time is key to a successful business.  Most successful wholesale artists have always used an assistant or team to help create and develop their products.  On the other side, many artists choose to outsource a lot of their work, while still retaining ownership rights to the product by being the creator of the general design, and working on certain key elements of the piece.  In wholesaling, your time is essential, and the longer it takes you to make a piece, the less amount of time you have to sell it…. And selling the piece is what it’s all about.


The bottom line for Part 1 - make sure you have the business aspect covered (whether by you or a team), and know your production schedule like the back of your hand.  These two elements will give you a good start in the wholesale game. 
 

In the next blog, we’ll discuss store markups, volume control, wholesale “language," where to purchase your products and how to properly price your pieces for the wholesale market.

Until next time, Creative People....


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Tags: selling wholesale, wholesale marketplace, wholesale market, Buyer's Market of Craft, Philadelphia Craft Market, iram-inal designs, production schedule, producing your art
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Okay, So I'm a Little Reserved....
By Malene Davis - iram-inal designs
1/16/2009 5:40:00 AM  
Generally, I'm not a person you'd see base-jumping off of a building, or standing in line at the bungee-jump ride.  I'm not the person who takes any "dare" that comes may way.  While I think I'm GREAT, obviously, I'm not a risk-taker.   My husband (the person with the highest tolerance of anyone I know) calls me downright "risk adverse."  While some may call it being boring, I call it "cautious preparedness" (smile). 

While my Beehive sisters are out there right now, creating booth spaces (Go Heather and Rinse Bath and Body!), and selling their wares at wholesale shows for the first time, it is a step that I'm not willing to take without copious, arduous research, first. 

As a jewelry designer, I'm in a highly competitive field that is generally over-saturated with vendors.  To be a success,  you must have the "secrets" of how to do it just right, and a product that stands out from the rest.  My sister and I are now in our second year of business, and have had great success increasing the growth and incoming revenue of our business over the past 6 months.  We've done it the traditional, grass-roots way, contacting boutiques and galleries where we'd like to sell, scheduling a showing, and selling our products in their store.  Along the way, we've come across a few locations that insist on wholesale, and have created wholesale relationships with them.  Overall, the message we hear is the same everywhere - "once you start selling to the masses via wholesale, you'll do great."


In an effort NOT to take a step that I'll regret (I have had very few in the business, thus far, but have had my growing pains like everyone else), I'm going to continue my trend of being boring, and recently applied to take seminars at this year's Buyers Market at the Philadelphia Craft Show, one of the largest shows for jewelry and home accessories designers on the East Coast.   Unlike other shows, which expect you to dive right in and take the plunge, the Buyer's Market allows for more careful designers (such as me) to experience the show from a sales floor point-of-view to determine if wholesale is right for them.

The Visiting Artist's Program allows artists to go through three days of seminars to find out about pricing, how to set up a proper booth for best sales potential, create line sheets, and have tours of the Buyer's floor and selling artists' booths.  To me, this is the best way to determine whether iram-inal is ready to take the plunge, particularly in a market that is forecasted to be worse in 2009 than it was in 2008.  The question... stay grass-roots, or go mainstream?  Hmmmmm.....

I will be attending the three-day seminar in February, and will report back to all of you the successes and failures of the trip.  Hopefully, my journey will help you determine whether it's the right step for you, too.

Until next time, Creative People....


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Tags: Philadelphia Buyer's Market, wholesale, Beehive Co-op, iram-inal designs, wholesale market
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Never Limit Your Options to Grow Your Brand
By Malene Davis - iram-inal designs
10/3/2008 6:35:00 AM  

My Sista-in-Craft, Heather of Rinse Bath & Body recently talked about her love and addiction for sales events, and explained to all of you that doing fairs is one of the cornerstones of her business.

 

In making the decision to functionally change our “hobby into a business” (dun-dun-DUN!), my sister and I basically chose the same route…. Instead of using more traditional avenues to raise capital for our business (small business loans, borrowing from family, etc.), we chose to instead fund our business through the venue of juried arts and crafts fairs.  Now, for most of you who have attended these well-known fairs year-after-year (in Atlanta, these may include the Atlanta Arts Festival, the Dogwood Festival, among others), it is easy over time to recognize many of the same vendors' faces and products, year-after-year.  
 

Being the fresh-faced newbies that we were, Mari (my sis) and I enthusiastically strategized our game-plan for the year, carefully choosing the festivals we believed were going to bring in the most money for our business, would fit our customer’s demographic (which we were still figuring out at this time), and have the most foot-traffic.  We forged out a timeline for applying to shows, most of which had deadlines 4-6 months prior to the show’s start, and created an Excel spreadsheet and filing system to make sure we didn’t miss a beat.

 

We found that the shows that serviced our main demographic could only be applied for on sites like Zapp and Crafts America Shows.  So, having no capital for our business, we plunked down $35 - $50 application fees associated with all of the shows.  

In our naïveté, we dived right into applying for only the biggest and the best high-end juried fairs in the county.  We knew by sight that our product was superior than some of those we saw in our beading category at these festivals, and knew that our youth (we were always some of the youngest at our festivals), vitality, and indie-sensibility would carry us through.

 

Then, the unimaginable started to happen: We saw our first “Not Invited”…. The words became blazed in black letters on the screen, and seared into our brains for an eternity. Then more started coming in.  And more after that.  We were confused.  We didn’t understand.  We did EVERYTHING we were supposed to do in this process, and STILL didn’t get chosen as one of the lucky few. 

 

For several months thereafter, we continued through this process, trying for shows that could only be applied for on these systems that we believed were set up to help the artist, and not only take their money.  Eventually, I began to reach out to my fellow artists, hoping at least one could offer some advice in regard to what route we should take. 

 

Finally, I found one insider who was willing to share.  She informed me that the reason why we don’t see many new faces at these festivals is because of the following scenario:  The festival will announce that 200 places are available.  This same festival has an ongoing policy to automatically accept the applications of vendors who previously participated in the fair.  Because the festival automatically accepts all previously invited vendors, there are realistically only 20 SPACES AVAILABLE, ACROSS ALL CATEGORIES.  Thinking 200 spaces are available, all other artists then each pay $30 - $50 to through the system, when there had always been less than a 10% chance that they’ll be selected in their category.  All-in-all, it’s a huge money-maker for the people who run the system.

 

After learning this information, and having spent over $400 in application fees on Zapp, we began to look intrinsically to see what we’d done wrong, and explore other more traditional avenues of getting our wares out in to the marketplace.  As we continued to insert ourselves further-and-further into the world of Arts and Crafts, we learned from our fellow Artists that many good juried and non-juried, income-producing shows could be found and applied for traditionally.  We stopped applying via online altogether, and found that we had much greater success in applying for smaller-to-medium size fairs the good ol’ snail-mail way. 

 

We spruced up our booth (which was initially a sad, sad display), bought a better camera in an attempt to take professional photos to submit to the fairs, and began to write and type out applications to send in.  Two months later, we got our first YES to a juried competition, and all of the fun began. 

  
Old Booth Photo                                              Current Booth Setup

Like Heather, a portion of our yearly intake comes from doing fairs, and we have also had great success gaining/retaining retail and wholesale relationships simply by sitting in our booth and selling our product.  If you have the time, it is worth it to increase and establish your brand through all three avenues: Fairs, Retail and Wholesale.

 

My short-list of tips to all of you who are starting on the circuit is the following:

 

  1. Make sure you carefully organize what fairs/festivals you’re going to attend by creating a filing system so you don’t miss your application date
  2. Apply earlier in the application period, rather than at the end.  Many small-to-medium fairs “jury” as the apps come in, and you don’t want your category to be filled by the time you apply.
  3. Spruce up your booth photo.  Look at others online and at fairs, and become inspired by their setups.  Change yours in a way that tastefully displays your product and allows you to interact with the customer
  4. If applying to high-level juried fairs, get professional photos taken of your product, or get photo-editing programs to properly edit your product for evaluation (i.e., PhotoShop)
  5. Get used to rejection, and put the fair back in the rotation list for next year.  Go to the fair, see what you may have done wrong, and if it suits you, try again.
  6. Properly prepare for your fair with an over-abundance of inventory, be on time to set up, and don’t leave early.  You want to sustain a long-lasting relationship with the show promoters, and the only way to do that is to make a good impression.
  7. Finally, be sure to apply for shows that you may not think necessarily fit your customer-base.  Although me and my sister have a ”DIY-State-of-Mind,” we never thought of applying to smaller, indie-fairs until this year because our product speaks to a different customer.  We’ve had an enormous amount of success servicing that customer-base, as well, and will continue to do so.

Although this list is certainly not comprehensive, it is a good guideline of what you need to do to get started.  Once you do, and you open that first “YES” packet, sky’s the limit.

 

Until next time, Creative People…..  


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Tags: Craft Fairs, Festivals, Wholesale, Retail, Indie Fairs, Beehive Co-op, iram-inal designs, Rinse Bath & Body
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Tackling the Marketplace During the Economic Crunch
By Malene Davis - iram-inal designs
9/11/2008 9:23:00 AM  

You make a product that everyone tells you is incredible.  You’ve diligently worked to perfect the design and production of your line over time, and you finally have it down.  Your friends and family tell you your product should be sold in Nordstrom’s, Barneys, and Saks, along with every trendy, local boutique around you.  After years of hearing how talented you are, you relent and finally take the step to make your hobby in into your profession: You create a website and get a PayPal account to accept online purchases, create a company logo that’s been dancing around in your head for years, purchase your business cards and brochures, and apply for your sales license with the State.  You’re finally, officially, a BUSINESS OWNER.

Now that you’re the master of your own domain, it’s important to push your product to the marketplace.  But first, we all must consider, sigh, that the times, they are a changin’.  By now, we’ve all felt the economic crunch of the “impending” recession, an event that has greatly impacted everyone in the art and craft world, from the crafter/artist, to the boutique and gallery owner.  People are struggling to keep the lights on in their stores, and enough money in their pockets to purchase supplies.

Beehive Co-opThe Beehive became me and my sister's first retail location when we joined the Co-op last November.  With my sister living in St. Louis, I went at it alone, and carefully settled into our retail space as a Beehive featured designer.  There, I honed and perfected the style of the jewelry, saw what the customer liked and disliked, and – most importantly – took the time to ingest and digest every single piece of information I could garner from the fellow designers around me.

For the emerging artist, the Beehive serves a similar function as this Peer-to-Peer blog; it provides the artist with a support system that fosters creativity, and allows the emerging artist to become comfortable with all the elements of business in a small, comfortable, microcosmic setting that is representative of the larger, more scary marketplace that is retail and wholesale.  Like the Beehive, this Peer-to-Peer blog, written occasionally by my Beehive brethren and me, will provide you with the trials and travails, and successes and failures of what it is to be a small business owner in the world of arts and crafts.  You will hear me and my sister's stories of iram-inal designs, and the stories of other vendors, who are currently at all levels in their businesses.

  iram-inal designs - Wood Woven  iram-inal fall earrings

So, getting back to basics: You have your product that you know will sell.  Our economy pretty much is in the dumper right now, on so many levels.  How does one – whether established in the marketplace, or just starting – proceed to get their wares out to the masses during this crunch?

To answer this question, I talked to several of my Beehive sisters to see if they’ve had to modify their approach to business in their effort to expand their brands. 

But before we get to them, let’s start with our (iram-inal's) approach to the marketplace.... From my conversations with other artists, I’ve learned that our grass-roots approach to getting boutiques and galleries has been a bit “unorthodox”, but it’s sure simple to us.  Here are the steps:

• I conduct in-depth market research on boutiques and galleries in the area where we want to sell our wares, both online and in-person. 
• I seek locations in relatively large cities.
• I make sure that the location has an online presence (a website or blog where customers may go), and has previously promoted their location to the public. 
• If all of those things check out, I’ll contact the store owner via email only, referencing our website, and attaching specific photos of one-of-a-kind pieces recently sold. 
• I attach the additional jpgs as a frame of reference of our breadth of work (we ain’t no one-trick pony, and I want the gallery/boutique owner to see that clearly).

For every eight-to-ten locations we contact, I normally hear back from two of them, on average.  From there, I will narrow those two locations down to the one we like the best, after an in-person visit.  I’ll place the locations I did not hear from in a rotation system, with a calendar reminder to contact them at a later date. 

The next step is the part where our approach becomes unusual to my arts-and-crafts makin’ brothers and sisters….  Because my sister and I realize that some of these businesses are struggling, I’ll approach them offering to sign a contract on a consignment basis, only.  This frees up any possibly-struggling business from having to make a commitment in purchasing my wares, and possibly losing out on their investment.  I always negotiate a relatively high percentage cut to our business (70% to artist, 30% to location), and negotiate to have a contract re-evaluation after a few months to turn the relationship to wholesale, if our product creates and provides a proven sales record in their store. 

Overall, we’ve had great success with this approach, expanding the locations that carry me and my sister’s designs from one in March of this year, to eleven more today.  We sell regularly in all of our locations – and extraordinarily well in a few -- and the owners are happy carrying our product. 

When I share this approach with more established vendors, the response always involves the same three things: 1) The look on their face is incredulous, 2) they tell me it’s too difficult to collect payment every month from consignment locations (of which we have not had any issues – knock on all of the wood in my vicinity), 3) and trade shows and wholesale markets are the only way to go.

But upon further inspection, it appears as though everyone, even trade-show veterans in the business, have had to modify their approach to selling their wares in additional stores.  I talked to Amy Leff, of Throwing Stars Jewelry, about her approach.  Like me, Amy is one of Beehive’s jewelry vendors.  Her line consists of sterling silver and gold-filled, hand-hammered metal pieces of wearable art that she designs and produces in her home studio.  In addition to the Beehive, Amy sells in several locations in and around Atlanta

Amy Leff Throwing Stars Logo  

I also talked to Arwen Fine of A. Fine Shirt, designer and creator of a limited edition apparel and one-of-a-kind screen-printed line made with vintage fabric overlays.  Arwen designs and makes all of the vintage overlay and screen-printing seen on her apparel in her studio in Atlanta, as well.

   

Amy and Arwen are both relatively new in pushing their products to the marketplace.  Unlike iram-inal, however, Amy has already tried trade shows as a venue to sell her jewelry, but also believes in the tried-and-true “pound-the-pavement” approach of stores she selects. 

For her approach, Amy will enter her target location wearing a piece of dynamic jewelry from her line, and attempt to engage the person in the store with conversation.  Normally, the person comments on the jewelry she is wearing.  If conversation is not naturally engaged, Amy will inquire to the salesperson about with whom she should speak about selling her jewelry.  Once she collects the information, she is duly-diligent about follow-up, follow-up, follow-up.  She’ll call and email until she hears back from the location.

Arwen has had much success making contacts at local boutiques during her work at art festivals, where she participates as a vendor.  She takes the opportunity at a one, or two, day fair to present that 1) she has a superior product to what’s out there on the market, and 2) shows she is a professional in charge of her own business.  She, like me, believes consignment is currently the best way to go, as it does not place any undue pressure on the storeowner.  Also, (as an extra-added bonus) with consignment, the designer still retains “ownership” of their product and can thereby maintain control of the way the products are displayed.

What about the veteran vendor’s approach?  Amor Owens, a 15-year veteran in the business, is the owner and designer of Beau Beaux , Inc., a high-end childrenswear line started in 2005.  Amor started her line at the Beehive Co-op, but has since expanded to owning her own showroom at the Atlanta Apparel Mart, and sells wholesale to retail locations.  She is currently in over 30 stores. 

  
Because of the rapid growth in her business, wholesale is currently one way to go for Amor, but she also is focusing on her retail opportunities, as well, which is why she carefully maintains her boutique space at the Beehive.  Amor says that's it's important to diversify your product between wholesale and retail in order to fully capture the market.  She intends to continue to expand into both.

Even though her business is successful, she, too, feels the impact of the times, and offers important advice to those new to the marketplace:  NEVER compromise your vision, or your product, to fit in with the changing style around you.  If you’re not specific about your line, no one will be able to identify the product as being yours, and people will know that you’re a designer without a vision.  For success in the design world, you MUST have a vision.

What about a new designer using sales reps to identify retail opportunities for you?  As an artist, hiring a rep leaves you with time to concentrate on other important items for your business, such as production or brand management.  Amy tried to use a rep for Throwing Stars, but found that at this point in her business, no one sells her jewelry as well as she does. 

In a lean economy, it’s best to find a way to make your business expenses lean, as well.  While some more established businesses would not think of pushing their wares without the assistance of a rep, newbies like me believe it’s a cost that is better spent after some visible growth to your business.  Ultimately, the choice must be made as to what works best with your ability to push your own product, and the amount of time and money you have to adequately do so.

In addition to attempting to maintain wholesale accounts, Amy says that expansion of the brand via websites (such as Etsy.com) and supportive retail marketplaces (like the Beehive) are ways to go when your wholesale vendors do not renew your contract in a time of economic crunch.  While she has a proven sales record at some of her stores, she has not heard back from some of them about carrying her new line, and she’s even waiting on a check from one of them. 

Like me, Amy has found that some of the more popular stores where she wants to sell her wares will only accept her jewelry on a consignment basis, for now.  This is a pattern and shift that seems to be occurring throughout most large marketplaces.  Through it all, she remains hopeful.

So what’s the advice we working girls have for artists brand new to the marketplace?  Persistence, Persistence, Persistence.  Amy, Amor and Arwen all agree on this point, and say it’s the key to success.  Amy further articulates by saying it’s the age-old issue of out-of-sight, out-of-mind:  For the store to remember you, and remember your product, you must be a present force to make the next move. 

As newbies, we’re all plagued with having that “disease” where we’re afraid no one will want or like our product, and that fear prevents us from seizing every opportunity that presents itself.  Amy probably heard it best when a friend said to her, “if you don’t [get out there and] do it, somebody else will.  They’re already doing it, and you’re competing with someone who’s already doing it, and succeeding.”  The bottom line?  Persistence and patience is your key to success.  If your time is not now, your time is coming.  Keep working hard, and it will reach you.

Until next time, creative people….

 

 

 


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Tags: Independent Designer, Peer-to-Peer, Retail Sales, Wholesale Trade, Selling in Marketplace, Beehive Co-op, Beau Beaux Inc., Throwing Stars Jewelry, A. Fine Shirt, iram-inal designs
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